Forty trade accounts ordering by phone, email, WhatsApp and text — and someone re-keying all of it into a spreadsheet. We build the systems that capture every wholesale order once, coordinate the deliveries, and get the invoice out the moment the drop confirms. Built by the team behind a London roastery’s full wholesale operation.
Book a Free Operational AuditOrders arrive across phone, email, WhatsApp and text — then get re-keyed by hand. Errors, duplicates and missed orders are weekly events.
Delivery runs planned manually, drivers coordinated over WhatsApp, customers calling to ask where their order is.
Invoices raised hours or days after delivery — then chased inconsistently. In a thin-margin trade, slow invoicing is a cash flow problem, not an admin one.
Standing weekly orders with variations managed from memory and inbox archaeology. One missed variation damages an account that took years to win.
Volume is growing but hiring is off the table — employment costs have made another coordinator unaffordable. The workload has nowhere to go.
One order channel: a simple branded portal (or structured inbound capture) so every wholesale order lands in the system once — confirmed back to the customer instantly, no re-keying.
Delivery coordination built in: runs scheduled, drivers notified, customers updated on the day. The phone stops ringing with “where’s my order?”
Invoices raised the moment delivery is confirmed — and payment reminders that fire themselves at day 3, 7 and 14. Cash lands sooner without a single awkward call.
Standing orders handled properly: weekly patterns with variation windows, so regulars are never missed and changes never slip.
A Monday morning picture: orders, deliveries, revenue and outstanding invoices in one view before the week starts.
We have built exactly this before. A London roastery’s complete wholesale operation — client ordering, driver coordination, invoicing and weekly reporting — runs on a Nativ system today. Your build starts from that foundation, not a blank page.
30 minutes. We map where deadlines, evidence and enquiries currently live — and where the exposure is.
We build the single highest-value fix first, at a fixed price agreed upfront. No surprises.
Results measured at 30 days against the agreed baseline. Scale to the full system only when it’s earned.
They don’t have to. Orders can still arrive by email or message — the system reads and captures them. The portal is an option, not a requirement, and regulars tend to adopt it once they see their order history in one place.
No. It connects to it. Orders and delivery confirmations flow through to invoicing so your accounts stay exactly where they are, minus the manual entry.
The first workflow is typically live within 5 to 7 working days of the audit — capturing real orders from real accounts in week one.
Fixed price, agreed before any work starts, sized to the first workflow. The free audit tells you the number and what it returns before you commit to anything.
Book the free audit. We’ll map your order-to-invoice flow in 30 minutes and show you exactly where the hours and the cash are leaking — and what fixing it looks like.
Book a Free Operational Audit