The Renters’ Rights Act changed the job. Section 21 is gone, every possession now runs on Section 8 evidence, and the burden of proof sits with the agency. We build the operational systems that track every deadline, log every notice served, and keep the evidence chain ready — so nothing slips and nothing is unprovable.
Book a Free Operational AuditThe Information Sheet duty came with fines up to £7,000 per breach — and most agencies can serve the document but cannot prove each tenant received it.
Section 8 possession claims now live or die on record-keeping: arrears history, communication trails, notice dates. Weak records lose winnable cases.
Gas safety, electrical, EPC, deposit protection, HMO licences and PRS Database submissions tracked across hundreds of tenancies — in spreadsheets and memory.
Landlords are nervous and shopping around. The agencies that can evidence compliance are winning the portfolios of those that can’t.
Enquiries from tenants, landlords and portals land in one inbox and get routed by hand — response times stretch and things get missed.
A deadline engine that watches every compliance date across the portfolio — gas, electrical, deposits, licences, database submissions — and alerts the right person at 28, 14 and 7 days. Zero missed.
A service-evidence log per tenancy: what was served, to whom, when, and the proof — ready the day a tenant disputes it or a tribunal asks.
Section 8 readiness built in: arrears timelines, communication records and notice history compiled into an evidence chain, not scattered across inboxes.
Landlord reports that compile themselves monthly — the retention asset that keeps nervous landlords loyal and wins new instructions.
Enquiry routing that reads, classifies and directs every inbound message to the right person with a full audit trail.
Start with one workflow. Most agencies begin with the compliance deadline engine — one build, delivered in about a week, results measured against a baseline we agree before work starts. The wider system comes later, once the value is proven.
30 minutes. We map where deadlines, evidence and enquiries currently live — and where the exposure is.
We build the single highest-value fix first, at a fixed price agreed upfront. No surprises.
Results measured at 30 days against the agreed baseline. Scale to the full system only when it’s earned.
Most agencies do. The gap is rarely the platform — it’s the compliance evidence layer around it: proof of service, deadline escalation and Section 8 readiness. We build the layer that connects what you have and closes the exposure.
The first workflow is typically live within 5 to 7 working days of the audit, tracking your real portfolio from day one.
No — it’s built for independent agencies managing roughly 50 to 500 tenancies, where the compliance load is heavy but a dedicated compliance hire isn’t justified.
Fixed price, agreed before any work starts, sized to the scope of the first workflow. The audit is free and tells you exactly what you’d be paying for and what it returns.
Book the free audit. We’ll map your compliance exposure across the portfolio in 30 minutes and show you exactly what a deadline-and-evidence system would look like for your agency.
Book a Free Operational Audit